Service Rituals is a structured, symbolically meaningful interaction pattern between service providers and customers that systematically enhances relational engagement through prescribed sequences of communicative and performative acts within frontstage service environments.
20
Publications
1.2K
Citations
43
Authors
37
Institutions
Publications per year
2017–2026
5
Parents
Publications
20
1–5 of 20
Authors
43
- CS
2
h-index
- DE
2
h-index
- CM
2
h-index
- TH
1
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- AC
1
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1–5 of 43
Institutions
37
Arizona State University
Tempe, United States
3 h-index
3 publications
186 citations
The University of Melbourne
Melbourne, Australia
2 h-index
2 publications
189 citations
University of Southern California
Los Angeles, United States
2 h-index
2 publications
134 citations
Wales Institute of Social and Economic Research, Data and Methods
Cardiff, United Kingdom
1 h-index
1 publications
36 citations
Northampton College
Northampton, United Kingdom
1 h-index
1 publications
10 citations
Stonehill College
Easton, United States
1 h-index
1 publications
34 citations
California Southern University
Chandler, United States
1 h-index
1 publications
23 citations
Cardiff University
Cardiff, United Kingdom
1 h-index
1 publications
36 citations
1–8 of 37
Venues
- International Journal of Service Industry Management
1 publications · 23 citations
1
h-index
- Journal of Retailing
1 publications · 80 citations
1
h-index
- Group & Organization Management
1 publications · 52 citations
1
h-index
- Journal of Management in Medicine
1 publications · 10 citations
1
h-index
- International Small Business Journal Researching Entrepreneurship
ISBJ · 1 publications · 54 citations
1
h-index
1–5