Concepedia

Postpurchase Behavior

Postpurchase Behavior is a consumer decision-making process that encompasses the attitudes, evaluations, and actions a consumer exhibits after acquiring a product or service, distinguishing it from preceding stages by focusing specifically on the psychological and behavioral outcomes of the purchase act.

232

Publications

28.2K

Citations

514

Authors

287

Institutions

Publications per year

2017–2026

80

Parents

Children

Publications

232

Cognitive, Affective, and Attribute Bases of the Satisfaction Response

Richard L. Oliver · Journal of Consumer Research · 1993 · 3.2K citations

, , +15

Product/Consumption-Based Affective Responses and Postpurchase Processes

Robert A. Westbrook · Journal of Marketing Research · 1987 · 2.2K citations

, , +17

Switching barriers and repurchase intentions in services

Michael A. Jones, David L. Mothersbaugh, Sharon E. Beatty · Journal of Retailing · 2000 · 1.6K citations

, , +12

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

Paul G. Patterson, Richard A. Spreng · International Journal of Service Industry Management · 1997 · 1.2K citations

, , +17

The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions

Vikas Mittal, William T. Ross, Patrick M. Baldasare · Journal of Marketing · 1998 · 1.1K citations

, , +11

1–5 of 232

Authors

514

  1. HH
    Heesup Han

    Sejong University, South Korea

    6 publications · 317 citations

    6

    h-index

  2. AS
    Anna S. Mattila

    Pennsylvania State University, United States

    4 publications · 372 citations

    4

    h-index

  3. SP
    Sanjeev Prashar

    Indian Institute of Management Raipur, India

    4 publications · 95 citations

    4

    h-index

  4. CP
    Chandan Parsad

    Indian Institute of Management Raipur, India

    4 publications · 95 citations

    4

    h-index

  5. MM
    Margaret Meiling Luo

    Yuan Ze University, Taiwan

    4 publications · 505 citations

    4

    h-index

1–5 of 514

Institutions

287

  1. Pennsylvania State University

    State College, United States

    7 h-index

    7 publications

    1.2K citations

  2. Sejong University

    Seoul, South Korea

    6 h-index

    12 publications

    442 citations

  3. Dong-A University

    Busan, South Korea

    5 h-index

    5 publications

    272 citations

  4. Michigan State University

    East Lansing, United States

    4 h-index

    4 publications

    1.4K citations

  5. Nanyang Technological University

    Singapore, Singapore

    4 h-index

    5 publications

    173 citations

  6. Yonsei University

    Seoul, South Korea

    4 h-index

    7 publications

    723 citations

  7. Florida State University

    Tallahassee, United States

    4 h-index

    5 publications

    137 citations

  8. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    4 h-index

    5 publications

    334 citations

1–8 of 287

Venues

  1. Psychology and Marketing

    12 publications · 1.4K citations

    12

    h-index

  2. Journal of Marketing Research

    13 publications · 4.2K citations

    12

    h-index

  3. Journal of Business Research

    JBR · 9 publications · 568 citations

    9

    h-index

  4. Journal of Consumer Research

    JCR · 6 publications · 4K citations

    6

    h-index

  5. Journal of Marketing

    JM · 6 publications · 3.2K citations

    6

    h-index

1–5