Robert A. Westbrook - Concepedia

Author

Robert A. Westbrook

Rice University

Also Known As

Robert A Westbrook, Robert A. Westbrook, Robert Westbrook, Westbrook, Robert Arthur

Publications

10.2K

Citations

H-Index

Concepts

All Affiliations

Rice University University of Arizona Michael E. DeBakey VA Medical Center Baylor College of Medicine Center for Innovation

About

Robert A. Westbrook is an author at Rice University specializing in marketing, consumer research, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	20	26	6.4K
2	Business	18	21	4.9K
3	Health Sciences	3	3	2.9K
4	Engineering	2	2	142
5	Arts	1	1	59

Robert A. Westbrook

Publications

10.1K

Citations

H-Index

Page 1

	Year	Citations
Product/Consumption-Based Affective Responses and Postpurchase Processes Robert A. Westbrook Journal of Marketing Research Customer SatisfactionDigital MarketingProduct ExperienceConsumer StudyInteractive Marketing	1987	2.2K
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction Robert A. Westbrook, Richard L. Oliver Journal of Consumer Research	1991	2.1K
Product/Consumption-Based Affective Responses and Postpurchase Processes Robert A. Westbrook Journal of Marketing Research Customer SatisfactionDigital MarketingInteractive MarketingPostpurchase ProcessesManagement	1987	1K
A motivation-based shopper typology. Robert A. Westbrook, William C. Black Journal of Retailing Customer SatisfactionBehavioral Decision MakingMotivationConsumer ResearchManagement	1985	665
Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction Robert A. Westbrook, Michael D. Reilly ACR North American Advances Customer SatisfactionValue-percept DisparityBehavioral SciencesExpectations TheoryConsumer Satisfaction	1983	473
Sources of consumer satisfaction with retail outlets. Robert A. Westbrook Journal of Retailing Customer ExperienceCustomer SatisfactionConsumer StudyHospitality MarketingConsumer Research	1981	388
Intrapersonal Affective Influences on Consumer Satisfaction with Products Robert A. Westbrook Journal of Consumer Research Customer SatisfactionBehavioral SciencesConsumer SatisfactionBehavioral Decision MakingProduct Experience	1980	373
Good Cope, Bad Cope: Adaptive and Maladaptive Coping Strategies Following a Critical Negative Work Event. Steven P. Brown, Robert A. Westbrook, Goutam Challagalla Journal of Applied Psychology Moderating EffectsBad CopeJob PerformanceTask FocusMental Health	2005	328
Developing Better Measures of Consumer Satisfaction: Some Preliminary Results Robert A. Westbrook, Richard L. Oliver ACR North American Advances Customer SatisfactionService QualityManagementConsumer ResearchBetter Measures	1981	320
Building trust and rapport early in the new doctor-patient relationship: a longitudinal qualitative study Bich N. Dang, Robert A. Westbrook, Sarah Njue, BMC Medical Education	2017	263

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