Customer Complaint Behavior is a postpurchase consumer response characterized by actions taken by a dissatisfied customer to communicate a problem with a product or service to a firm or third party, distinguished from other postpurchase behaviors by its explicit intent to register dissatisfaction and seek resolution.
436
Publications
44.4K
Citations
854
Authors
421
Institutions
Publications per year
2017–2026
89
Parents
Publications
436
1–5 of 436
Authors
854
- CF
8
h-index
- MD
7
h-index
- JS
7
h-index
- AS
6
h-index
- BT
5
h-index
1–5 of 854
Institutions
421
Hong Kong Polytechnic University
Hong Kong, Hong Kong
13 h-index
20 publications
2.2K citations
Pennsylvania State University
State College, United States
8 h-index
14 publications
1.3K citations
University of Nevada, Las Vegas
Las Vegas, United States
8 h-index
14 publications
801 citations
Virginia Tech
Blacksburg, United States
7 h-index
11 publications
886 citations
Purdue University West Lafayette
West Lafayette, United States
6 h-index
14 publications
741 citations
University of Birmingham
Birmingham, United Kingdom
5 h-index
5 publications
296 citations
Washington State University
Pullman, United States
5 h-index
6 publications
1.5K citations
Universitat de València
Valencia, Spain
5 h-index
10 publications
511 citations
1–8 of 421
Venues
- Journal of Services Marketing
17 publications · 1.6K citations
16
h-index
- The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
21 publications · 830 citations
16
h-index
- ACR North American Advances
17 publications · 1K citations
16
h-index
- Journal of Marketing
JM · 14 publications · 10K citations
14
h-index
- Journal of Consumer Affairs
JCA · 13 publications · 951 citations
12
h-index
1–5