Concepedia

Moshe Davidow

MD

Statistics

Publications

12

Citations

1.9K

H-Index

11

Active since

1997

Affiliations

University of Haifa(Current)

The Max Stern Yezreel Valley College

Moshe Davidow is an author at University of Haifa specializing in consumer behavior, business, and complaint management.

Publications per year

1997–2018

12

Publications

12

Organizational Responses to Customer Complaints: What Works and What Doesn’t

Moshe Davidow · Journal of Service Research · 2003 · 602 citations

Management, Organization Studies, Organizational Behavior +17

The Bottom Line Impact of Organizational Responses to Customer Complaints

Moshe Davidow · Journal of Hospitality & Tourism Research · 2000 · 284 citations

Management, Hospitality Management, Tourism Management +17

Jean‐Charles Chebat, Moshe Davidow, Isabelle Codjovi · Journal of Service Research · 2005 · 233 citations

Business, Marketing, Marketing Management +13

Animosity on the Home Front: The Intifada in Israel and Its Impact on Consumer Behavior

Aviv Shoham, Moshe Davidow, Jill G. Klein et al. · Journal of International Marketing · 2006 · 221 citations

Business, Economics, Marketing +11

Have You Heard the Word? the Effect of Word of Mouth on Perceived Justice, Satisfaction and Repurchase Intentions Following Complaint Handling

Moshe Davidow · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 2003 · 157 citations

Business, Marketing, Marketing Management +17

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