Concepedia

Jean‐Charles Chebat

JC

98

Publications

9.8K

Citations

53

H-Index

1984

Active since

Affiliations

HEC Montréal(Current)

Université du Québec à Montréal

Toronto Metropolitan University

Université de Montréal

Technion – Israel Institute of Technology

Jean‐Charles Chebat is an author at HEC Montréal specializing in marketing, management, and consumer research.

Top concepts

MarketingManagementConsumer ResearchConsumer BehaviorCustomer SatisfactionBusinessBehavioral Decision MakingSocial SciencesPsychologyBehavioral Science

Publications per year

1984–2019

98

Publications

98

Impact of ambient odors on mall shoppers' emotions, cognition, and spending

Jean‐Charles Chebat, Richard Michon · Journal of Business Research · 2003 · 715 citations

Customer Satisfaction, Advertising, Consumer Study +13

How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study

Jean‐Charles Chebat, Witold Slusarczyk · Journal of Business Research · 2003 · 669 citations

Customer Satisfaction, Social Identity, Empirical Study +15

The impact of music on consumers' reactions to waiting for services

Michael K. Hul, Laurette Dubé, Jean‐Charles Chebat · Journal of Retailing · 1997 · 467 citations

Music, Customer Satisfaction, Service Research +8

The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations

Jean‐Charles Chebat, Paul Kollias · Journal of Service Research · 2000 · 453 citations

Employee Involvement, Customer Satisfaction, Work Attitude +15

Mall atmospherics: the interaction effects of the mall environment on shopping behavior

Richard Michon, Jean‐Charles Chebat, L. W. Turley · Journal of Business Research · 2004 · 393 citations

Behavioral Sciences, Mall Environment, Interaction Effects +7

Rows per page

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