Concepedia
Statistics
Publications
103
Citations
10.2K
H-Index
55
Active since
1984
Affiliations
HEC Montréal(Current)
Université du Québec à Montréal
Toronto Metropolitan University
Université de Montréal
Virginia Tech
Jean‐Charles Chebat is an author at HEC Montréal specializing in business, marketing, and consumer behavior.
Publications per year
1984–2019
Impact of ambient odors on mall shoppers' emotions, cognition, and spending
Jean‐Charles Chebat, Richard Michon · Journal of Business Research · 2003 · 718 citations
Business, Psychology, Retail Management +14
How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
Jean‐Charles Chebat, Witold Slusarczyk · Journal of Business Research · 2003 · 679 citations
Business, Psychology, Social Psychology +16
The impact of music on consumers' reactions to waiting for services
Michael K. Hul, Laurette Dubé, Jean‐Charles Chebat · Journal of Retailing · 1997 · 470 citations
Business, Marketing, Marketing Management +7
The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations
Jean‐Charles Chebat, Paul Kollias · Journal of Service Research · 2000 · 455 citations
Management, Human Resource Management, Organizational Behavior +16
Mall atmospherics: the interaction effects of the mall environment on shopping behavior
Richard Michon, Jean‐Charles Chebat, L. W. Turley · Journal of Business Research · 2004 · 396 citations
Business, Marketing, Marketing Management +16
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