How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study

Multivariate Data Analysis.

H. Herne, William W. Cooley, Paul R. Lohnes · Journal of the Royal Statistical Society Series A (General) · 1973 · 35.9K citations

Natural Sciences, Data Science, Categorical Data Analysis +13

Comparative fit indexes in structural models.

Peter M. Bentler · Psychological Bulletin · 1990 · 23.9K citations

Social Sciences, Biostatistics, Econometrics +15

Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states.

Norbert Schwarz, Gerald L. Clore · Journal of Personality and Social Psychology · 1983 · 4.8K citations

Social Sciences, Psychology, Social Psychology +14

Social Behavior: Its Elementary Forms

Edwin P. Hollander, George C. Homans · The American Journal of Psychology · 1963 · 4.7K citations

Social Sciences, Psychology, Social Psychology +14

Stress and emotion: a new synthesis

Choice Reviews Online · 1999 · 3.7K citations

Nursing, Psychology, Social Psychology +17