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How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study

Customer SatisfactionSocial IdentityEmpirical StudyService QualityBehavioral Decision MakingService RecoveryService ResearchSocial PsychologyService Recovery SituationsPerceived JusticeConsumer ResearchBusinessSocial SciencesApplied Social PsychologyMarketingService EnvironmentPsychologyCustomer Loyalty