Publication | Closed Access
How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
669
Citations
59
References
2003
Year
Customer SatisfactionSocial IdentityEmpirical StudyService QualityBehavioral Decision MakingService RecoveryService ResearchSocial PsychologyService Recovery SituationsPerceived JusticeConsumer ResearchBusinessSocial SciencesApplied Social PsychologyMarketingService EnvironmentPsychologyCustomer Loyalty
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