Concepedia

Michael A. Jones

MA

65

Publications

8.3K

Citations

32

H-Index

1980

Active since

Affiliations

University of Tennessee at Chattanooga(Current)

University of Alabama

Montclair State University

Southeastern Louisiana University

New York University

Michael A. Jones is an author at University of Tennessee at Chattanooga specializing in marketing, management, and business.

Top concepts

MarketingBusinessManagementConsumer ResearchCustomer SatisfactionConsumer BehaviorBehavioral EconomicsBehavioral Decision MakingPoliticsAdvertising

Publications per year

1980–2022

65

Publications

65

Switching barriers and repurchase intentions in services

Michael A. Jones, David L. Mothersbaugh, Sharon E. Beatty · Journal of Retailing · 2000 · 1.6K citations

Customer Satisfaction, Service Research, Consumer Research +5

Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes

Michael A. Jones, Kristy E. Reynolds, Mark J. Arnold · Journal of Business Research · 2006 · 944 citations

Consumer Choice, Behavioral Decision Making, Consumer Study +11

Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes

Michael A. Jones, David L. Mothersbaugh, Sharon E. Beatty · Journal of Business Research · 2002 · 903 citations

Customer Satisfaction, Underlying Dimensions, Service Research +10

Transaction‐specific satisfaction and overall satisfaction: an empirical analysis

Michael A. Jones, Jaebeom Suh · Journal of Services Marketing · 2000 · 618 citations

Job Satisfaction, Customer Satisfaction, Consumer Decision Making +13

The impact of service failure severity on service recovery evaluations andpost‐recovery relationships

Seungoog Weun, Sharon E. Beatty, Michael A. Jones · Journal of Services Marketing · 2004 · 559 citations

Customer Satisfaction, Psm Performance, Consumer Research +20

Rows per page

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