Concepedia

Postpurchase Emotions

Postpurchase Emotions is a psychological construct that refers to the affective states experienced by consumers after making a purchase decision, distinguished from other postdecision phenomena by its focus on the valence, intensity, and temporal dynamics of emotions such as satisfaction, regret, joy, or anxiety arising from consumption outcomes.

45

Publications

6.8K

Citations

114

Authors

76

Institutions

Publications per year

2017–2026

13

Variants

Post-purchase Emotions

Parents

Publications

45

Cognitive, Affective, and Attribute Bases of the Satisfaction Response

Richard L. Oliver · Journal of Consumer Research · 1993 · 3.2K citations

, , +15

Gratitude, delight, or guilt: The role of consumers' emotions in predicting postconsumption behaviors

Isabella Soscia · Psychology and Marketing · 2007 · 326 citations

, , +16

Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions

Laurette Dubé, Kalyani Menon · International Journal of Service Industry Management · 2000 · 289 citations

, , +16

Gaining Customer Experience Insights That Matter

Janet R. McColl‐Kennedy, Mohamed Zaki, Katherine N. Lemon et al. · Journal of Service Research · 2018 · 272 citations · Full text

, , +17

The Role of Anticipated Emotions in Purchase Intentions

Richard P. Bagozzi, Daniel Belanche, Luis V. Casaló et al. · Psychology and Marketing · 2016 · 256 citations · Full text

, , +12

1–5 of 45

Authors

114

  1. AS
    Anna S. Mattila

    Pennsylvania State University, United States

    3 publications · 476 citations

    3

    h-index

  2. SL
    Sonja Lyubomirsky

    University of California, Riverside, United States

    2 publications · 228 citations

    2

    h-index

  3. LH
    Lydia Hanks

    Florida State University, United States

    2 publications · 51 citations

    2

    h-index

  4. JR
    Janet R. McColl‐Kennedy

    The University of Queensland, Australia

    2 publications · 322 citations

    2

    h-index

  5. LR
    Lee Ross

    Stanford University, United States

    2 publications · 228 citations

    2

    h-index

1–5 of 114

Institutions

76

  1. Pennsylvania State University

    State College, United States

    3 h-index

    3 publications

    476 citations

  2. Georgia State University

    Atlanta, United States

    3 h-index

    3 publications

    164 citations

  3. École Supérieure de Commerce de Rennes

    Rennes, France

    2 h-index

    2 publications

    112 citations

  4. Old Dominion University

    Norfolk, United States

    2 h-index

    2 publications

    36 citations

  5. Curtin University

    Perth, Australia

    2 h-index

    2 publications

    36 citations

  6. The University of Queensland

    Brisbane, Australia

    2 h-index

    2 publications

    322 citations

  7. Florida State University

    Tallahassee, United States

    2 h-index

    2 publications

    51 citations

  8. Zhejiang University

    Hangzhou, China

    2 h-index

    2 publications

    69 citations

1–8 of 76

Venues

  1. Psychology and Marketing

    6 publications · 1.1K citations

    6

    h-index

  2. Journal of Consumer Marketing

    3 publications · 148 citations

    3

    h-index

  3. Journal of Travel Research

    JTR · 2 publications · 69 citations

    2

    h-index

  4. Journal of Personality and Social Psychology

    2 publications · 228 citations

    2

    h-index

  5. Journal of the Association for Information Systems

    JAIS · 2 publications · 36 citations

    2

    h-index

1–5