Concepedia

Kalyani Menon

KM

11

Publications

1K

Citations

11

H-Index

1998

Active since

Affiliations

Wilfrid Laurier University(Current)

McGill University

Kalyani Menon is an author at Wilfrid Laurier University specializing in management, marketing, and consumer research.

Top concepts

ManagementMarketingConsumer ResearchEmotionCustomer SatisfactionBusinessPsychologySocial SciencesConsumer BehaviorAffective Computing

Publications per year

1998–2021

11

Publications

11

Ensuring greater satisfaction by engineering salesperson response to customer emotions

Kalyani Menon, Laurette Dubé · Journal of Retailing · 2000 · 289 citations

Marketing, Customer Satisfaction, Customer Experience +12

Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions

Laurette Dubé, Kalyani Menon · International Journal of Service Industry Management · 2000 · 288 citations

Service Provider, Customer Satisfaction, Customer Experience +21

Service provider responses to anxious and angry customers: different challenges, different payoffs

Kalyani Menon, Laurette Dubé · Journal of Retailing · 2004 · 128 citations

Customer Satisfaction, Behavioral Decision Making, Different Payoffs +14

The effect of emotional provider support on angry versus anxious consumers

Kalyani Menon, Laurette Dubé · International Journal of Research in Marketing · 2007 · 87 citations

Behavioral Sciences, Emotion Regulation, Affective Variable +8

For better or for worse?

Chatura Ranaweera, Kalyani Menon · European Journal of Marketing · 2013 · 78 citations

Customer Experience, Customer Satisfaction, Consumer Research +19

Rows per page

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