Concepedia
Statistics
Publications
38
Citations
3.6K
H-Index
26
Active since
1979
Affiliations
University of Cambridge(Current)
University of Manchester
The University of Queensland
Alliance University
Georgia Institute of Technology
Mohamed Zaki is an author at University of Cambridge specializing in engineering, management, and data science.
Top concepts
EngineeringManagementBusinessData ScienceMarketingMachine LearningComputer ScienceBusiness AnalyticsBusiness IntelligenceTechnology
Publications per year
1979–2023
Customer experience challenges: bringing together digital, physical and social realms
Ruth N. Bolton, Janet R. McColl‐Kennedy, Lilliemay Cheung et al. · Journal of service management · 2018 · 779 citations · Full text
Customer Experience, Customer Satisfaction, Digital Society +25
Capturing value from big data – a taxonomy of data-driven business models used by start-up firms
Philipp Hartmann, Mohamed Zaki, Niels Feldmann et al. · International Journal of Operations & Production Management · 2016 · 390 citations · Full text
Engineering, Business Intelligence, Big Data Analytics +19
Digital transformation: harnessing digital technologies for the next generation of services
Mohamed Zaki · Journal of Services Marketing · 2019 · 338 citations · Full text
Digital Business, Enterprise Business Transformation, Digital Marketing +23
Customer experience management in the age of big data analytics: A strategic framework
Maria Holmlund, Yves Van Vaerenbergh, Robert Ciuchita et al. · Journal of Business Research · 2020 · 293 citations · Full text
Gaining Customer Experience Insights That Matter
Janet R. McColl‐Kennedy, Mohamed Zaki, Katherine N. Lemon et al. · Journal of Service Research · 2018 · 257 citations · Full text
Marketing Analytics, Customer Satisfaction, Customer Experience +18
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