Yves Van Vaerenbergh

Author

KU Leuven ORCID

Also Known As

Van Vaerenbergh, Yves, Y. Van Vaerenbergh, Yves Van Vaerenbergh, Yves van Vaerenbergh, van Vaerenbergh, Y.

117

Publications

3.5K

Citations

H-Index

127

Concepts

All Affiliations

KU Leuven Ghent University Kedge Business School University of Liège University College Ghent

About

Yves Van Vaerenbergh is an author at KU Leuven specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	18	19	1.9K
2	Language Studies	5	5	290
3	Arts	3	3	108
4	Education	2	2	371
5	Engineering	1	1	126

Yves Van Vaerenbergh

Publications

Citations

H-Index

Page 1

	Year	Citations
Beyond intrinsic and extrinsic motivation: A meta-analysis on self-determination theory’s multidimensional conceptualization of work motivation Anja Van den Broeck, Joshua L. Howard, Yves Van Vaerenbergh, Organizational Psychology Review EducationOrganizational BehaviorSocial SciencesGoal-setting PsychologyPsychology	2021	314
Customer experience management in the age of big data analytics: A strategic framework Maria Holmlund, Yves Van Vaerenbergh, Robert Ciuchita, Journal of Business Research	2020	293
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, Journal of Service Research Customer SatisfactionServices ManagementDisabilityCrisis ManagementService Recovery Journey	2018	283
A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes Yves Van Vaerenbergh, Chiara Orsingher, Iris Vermeir, Journal of Service Research Customer SatisfactionBehavioral Decision MakingSocial PsychologyConsumer ResearchControllability Attribution	2014	242
Business model innovation and value-creation: the triadic way Tor W. Andreassen, Line Lervik-Olsen, Hannah Snyder, Journal of service management Business Model CanvasMarket DesignSustainable Business Model InnovationIndustrial OrganizationTriadic Business Models	2018	182
Service Recovery: An Integrative Framework and Research Agenda Yves Van Vaerenbergh, Chiara Orsingher Academy of Management Perspectives Customer SatisfactionIntegrative FrameworkService RecoveryService ResearchService Study	2016	172
Co-creating service recovery after service failure: The role of brand equity Simon Hazée, Yves Van Vaerenbergh, Vincent Armirotto Journal of Business Research MarketingService FailureService RecoveryManagementBusiness	2017	171
The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions Yves Van Vaerenbergh, Bart Larivière, Iris Vermeir Journal of Service Research ReliabilityCustomer SatisfactionCustomer ExperienceComplaint ManagementService Quality	2012	126
Burdens of Access Simon Hazée, Cécile Delcourt, Yves Van Vaerenbergh Journal of Service Research Customer ExperienceCustomer SatisfactionEngineeringInnovation AdoptionDigital Marketing	2017	126
Understanding and managing customer relational benefits in services: a meta-analysis Dwayne D. Gremler, Yves Van Vaerenbergh, Elisabeth Brüggen, Journal of the Academy of Marketing Science Customer ExperienceRelationship MarketingCustomer SatisfactionCustomer Relational BenefitsService Research	2019	125

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