Yves Van Vaerenbergh

Beyond intrinsic and extrinsic motivation: A meta-analysis on self-determination theory’s multidimensional conceptualization of work motivation

Anja Van den Broeck, Joshua L. Howard, Yves Van Vaerenbergh et al. · Organizational Psychology Review · 2021 · 314 citations · Full text

Education, Organizational Behavior, Social Sciences +16

Customer experience management in the age of big data analytics: A strategic framework

Maria Holmlund, Yves Van Vaerenbergh, Robert Ciuchita et al. · Journal of Business Research · 2020 · 293 citations · Full text

The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser et al. · Journal of Service Research · 2018 · 283 citations · Full text

Customer Satisfaction, Services Management, Disability +20

A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes

Yves Van Vaerenbergh, Chiara Orsingher, Iris Vermeir et al. · Journal of Service Research · 2014 · 242 citations

Customer Satisfaction, Behavioral Decision Making, Social Psychology +20

Business model innovation and value-creation: the triadic way

Tor W. Andreassen, Line Lervik-Olsen, Hannah Snyder et al. · Journal of service management · 2018 · 182 citations · Full text

Business Model Canvas, Market Design, Sustainable Business Model Innovation +18