Concepedia
Statistics
Publications
14
Citations
776
H-Index
13
Active since
2015
Affiliations
BI Norwegian Business School(Current)
Norwegian School of Economics
Høyskolen Kristiania
Karlstad University
Hasselt University
Line Lervik-Olsen is an author at BI Norwegian Business School specializing in marketing, management, and business.
Top concepts
MarketingBusinessManagementCustomer SatisfactionConsumer ResearchInnovationBusiness StrategyStrategic ManagementPsychologySocial Sciences
Publications per year
2015–2023
Business model innovation and value-creation: the triadic way
Tor W. Andreassen, Line Lervik-Olsen, Hannah Snyder et al. · Journal of service management · 2018 · 182 citations · Full text
Business Model Canvas, Market Design, Sustainable Business Model Innovation +18
Linking service design to value creation and service research
Tor W. Andreassen, Per Kristensson, Line Lervik-Olsen et al. · Journal of service management · 2016 · 142 citations
Customer Satisfaction, Services Management, Value Theory +18
How do you feel today? Managing patient emotions during health care experiences to enhance well-being
Janet R. McColl‐Kennedy, Tracey S. Danaher, Andrew S. Gallan et al. · Journal of Business Research · 2017 · 113 citations
Nursing, Family Medicine, Patient Satisfaction +11
A customer-centric five actor model for sustainability and service innovation
Allard C.R. van Riel, Tor W. Andreassen, Line Lervik-Olsen et al. · Journal of Business Research · 2021 · 59 citations · Full text
Marketing, Customer Satisfaction, Service Innovation +12
Affective Computing in Marketing: Practical Implications and Research Opportunities Afforded by Emotionally Intelligent Machines
Delphine Caruelle, Poja Shams, Anders Gustafsson et al. · Marketing Letters · 2022 · 43 citations · Full text
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