Tracey S. Danaher

Customer Effort in Value Cocreation Activities

Jill Sweeney, Tracey S. Danaher, Janet R. McColl‐Kennedy · Journal of Service Research · 2015 · 415 citations

Customer Satisfaction, Quality Of Life, Services Management +24

Where, When, and how Long: Factors that Influence the Redemption of Mobile Phone Coupons

Peter J. Danaher, Michael S. Smith, Kulan Ranasinghe et al. · Journal of Marketing Research · 2015 · 260 citations

Consumer Uncertainty, Behavioral Decision Making, Digital Marketing +20

How do you feel today? Managing patient emotions during health care experiences to enhance well-being

Janet R. McColl‐Kennedy, Tracey S. Danaher, Andrew S. Gallan et al. · Journal of Business Research · 2017 · 113 citations

Nursing, Family Medicine, Patient Satisfaction +11

Service Safety in the Pandemic Age

Leonard L. Berry, Tracey S. Danaher, Lerzan Aksoy et al. · Journal of Service Research · 2020 · 103 citations · Full text

Service Safety, Safety Science, Safety Policy +17

Service Research in Health Care

Tracey S. Danaher, Andrew S. Gallan · Journal of Service Research · 2016 · 102 citations

Nursing, Service Research, Health Services Management +4