Customer Effort in Value Cocreation Activities

Jill Sweeney, Tracey S. Danaher, Janet R. McColl‐Kennedy

Journal of Service Research

Customer SatisfactionQuality Of LifeServices ManagementConsumer ResearchCustomer Effort +22

Where, When, and how Long: Factors that Influence the Redemption of Mobile Phone Coupons

Peter J. Danaher, Michael S. Smith, Kulan Ranasinghe, +1

Journal of Marketing Research

Consumer UncertaintyBehavioral Decision MakingDigital MarketingMobile PhoneConsumer Research +18

How do you feel today? Managing patient emotions during health care experiences to enhance well-being

Janet R. McColl‐Kennedy, Tracey S. Danaher, Andrew S. Gallan, +3

Journal of Business Research

NursingFamily MedicinePatient SatisfactionPatient EmotionsEmotional Well-being +9

Service Safety in the Pandemic Age

Leonard L. Berry, Tracey S. Danaher, Lerzan Aksoy, +1

Journal of Service Research

Service SafetySafety ScienceSafety PolicyService Safety ParamountHealth Protection +15

Service Research in Health Care

Tracey S. Danaher, Andrew S. Gallan

Journal of Service Research

NursingService ResearchHealth Services ManagementPublic HealthHealth Care Management +2

Finding Hope and Healing When Cure Is Not Possible

Brad Stuart, Tracey S. Danaher, Rana Awdish, +1

Mayo Clinic Proceedings

Palliative CareHumanity And MedicinePhilosophy Of MedicineAlternative MedicineMedicine +1

Advertising Effectiveness for Multiple Retailer-Brands in a Multimedia and Multichannel Environment

Peter J. Danaher, Tracey S. Danaher, Michael S. Smith, +1

Journal of Marketing Research

Marketing AnalyticsDigital MarketingRelative ImportanceTargeted AdvertisingTobit Model +18

The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Phyra Sok, Keo Mony Sok, Tracey S. Danaher, +1

Journal of Service Research

Creative CommunicationsCustomer SatisfactionHuman Resource ManagementAttentionOrganizational Behavior +18

Improving How Clinicians Communicate With Patients: An Integrative Review and Framework

Tracey S. Danaher, Leonard L. Berry, Chuck Howard, +2

Journal of Service Research

Family MedicineHealth Communication PhilosophyClinical SpecialtiesEffective CommunicationCommunication +23

What do Customers Get and Give in Return for Loyalty Program Membership?

Jing Theng So, Tracey S. Danaher, Samir Gupta

Australasian Marketing Journal (AMJ)

Customer ExperienceCustomer SatisfactionConsumer MotivationConsumer ResearchBrand Strategy +19