Lerzan Aksoy - Concepedia

Author

Lerzan Aksoy

Fordham University ORCID

Also Known As

Bruce Cooil, L Aksoy, Lerzan Aksoy, Lerzan Aksoy PhD, Lerzan M. Aksoy, R Addison

128

Publications

6.2K

Citations

H-Index

163

Concepts

All Affiliations

Fordham University Koç University Vanderbilt University St. John's University Ghent University

About

Lerzan Aksoy is an author at Fordham University specializing in marketing, business, and management.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	30	45	4.6K
2	Engineering	4	4	278
3	Arts	2	2	54
4	Education	2	2	23
5	Health Sciences	1	1	11

Lerzan Aksoy

Publications

5.8K

Citations

H-Index

Page 1

	Year	Citations
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value V. Kumar, Lerzan Aksoy, Bas Donkers, Journal of Service Research Marketing AnalyticsCustomer SatisfactionCustomer ExperienceConsumer ResearchConsumer Engagement	2010	1.3K
A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy, Journal of Marketing	2006	533
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet Timothy L. Keiningham, Bruce Cooil, Lerzan Aksoy, Managing Service Quality Customer ExperienceCustomer SatisfactionDigital MarketingConsumer ResearchBusiness Analytics	2007	402
Customer experience driven business model innovation Timothy L. Keiningham, Lerzan Aksoy, Helen Bruce, Journal of Business Research Customer SatisfactionBusiness IntelligenceE-business ModelManagementBusiness	2019	288
A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy, Journal of Marketing Customer SatisfactionRelationship MarketingService QualityModerating EffectCustomer Retention	2007	270
A Longitudinal Examination of Net Promoter and Firm Revenue Growth Timothy L. Keiningham, Bruce Cooil, Tor W. Andreassen, Journal of Marketing	2007	260
A Longitudinal Examination of Net Promoter and Firm Revenue Growth Timothy L. Keiningham, Bruce Cooil, Tor W. Andreassen, Journal of Marketing Customer ExperienceCustomer SatisfactionNet PromoterNet Promoter ResearchFirm Performance	2007	210
Customer engagement in a Big Data world Werner H. Kunz, Lerzan Aksoy, Yakov Bart, Journal of Services Marketing Customer ExperienceCustomer SatisfactionEngineeringFirm PerspectivesConsumer Research	2017	209
An investigation of the cross-national determinants of customer satisfaction Forrest V. Morgeson, Sunil Mithas, Timothy L. Keiningham, Journal of the Academy of Marketing Science Customer SatisfactionService QualityBusinessConsumer ResearchMarketing	2010	117
Data‐driven services marketing in a connected world V. Kumar, Veena Chattaraman, Carmen Neghina, Journal of service management Marketing AnalyticsDigital MarketingData‐driven Services MarketingServices ManagementData Service	2013	114

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