Concepedia

Per Kristensson

PK

Statistics

Publications

37

Citations

4.3K

H-Index

26

Active since

2002

Affiliations

Karlstad University(Current)

National Institute of Occupational Health

Linköping University

Norwegian School of Economics

Stockholm School of Economics

Per Kristensson is an author at Karlstad University specializing in marketing, management, and customer satisfaction.

Top concepts

MarketingManagementBusinessCustomer SatisfactionUser ExperienceConsumer ResearchInnovationDesignService InnovationInnovation Adoption

Publications per year

2002–2022

37

Publications

37

Value in use through service experience

Sara Sandström, Bo Edvardsson, Per Kristensson et al. · Managing Service Quality · 2008 · 487 citations

Customer Satisfaction, Digital Marketing, Services Management +22

Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services

Per Kristensson, Jonas Matthing, Niklas Johansson · International Journal of Service Industry Management · 2008 · 482 citations

Customer Satisfaction, Successful Involvement, Service Innovation +26

Harnessing the Creative Potential among Users<sup>*</sup>

Per Kristensson, Anders Gustafsson, Trevor Archer · Journal of Product Innovation Management · 2003 · 473 citations

Innovation Evaluation, Innovation Adoption, Project Management +25

Managing User Involvement in Service Innovation

Peter Magnusson, Jonas Matthing, Per Kristensson · Journal of Service Research · 2003 · 387 citations

Customer Satisfaction, Service Innovation, Innovation Adoption +22

Customer co‐creation in service innovation: a matter of communication?

Anders Gustafsson, Per Kristensson, Lars Witell · Journal of service management · 2012 · 345 citations · Full text

Innovation Evaluation, Customer Satisfaction, Service Innovation +19

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