Concepedia
Statistics
Publications
6
Citations
1.7K
H-Index
Active since
2002
Affiliations
Karlstad University(Current)
Stockholm School of Economics
Jonas Matthing is an author at Karlstad University specializing in customer satisfaction, business, and management.
Top concepts
BusinessMarketingManagementCustomer SatisfactionService InnovationInnovation AdoptionNew Product DevelopmentInnovationUser ExperienceInnovative Approaches
Publications per year
2002–2008
New service development: learning from and with customers
Jonas Matthing, Bodil Sandén, Bo Edvardsson · International Journal of Service Industry Management · 2004 · 528 citations
Customer Experience, Customer Satisfaction, Service Innovation +21
Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services
Per Kristensson, Jonas Matthing, Niklas Johansson · International Journal of Service Industry Management · 2008 · 482 citations
Customer Satisfaction, Successful Involvement, Service Innovation +26
Managing User Involvement in Service Innovation
Peter Magnusson, Jonas Matthing, Per Kristensson · Journal of Service Research · 2003 · 387 citations
Customer Satisfaction, Service Innovation, Innovation Adoption +22
Users as a Hidden Resource for Creativity: Findings from an Experimental Study on User Involvement
Per Kristensson, Peter Magnusson, Jonas Matthing · Creativity and Innovation Management · 2002 · 162 citations
Customer Satisfaction, Innovation Adoption, Service Innovation +27
Developing successful technology‐based services: the issue of identifying and involving innovative users
Jonas Matthing, Per Kristensson, Anders Gustafsson et al. · Journal of Services Marketing · 2006 · 148 citations
Customer Experience, Customer Satisfaction, Service Innovation +25
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