Concepedia

Peter Magnusson

PM

Statistics

Publications

23

Citations

2.8K

H-Index

17

Active since

2001

Affiliations

Karlstad University(Current)

Stockholm School of Economics

Peter Magnusson is an author at Karlstad University specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingUser ExperienceInnovationDesignService InnovationKnowledge ManagementCustomer SatisfactionService Design

Publications per year

2001–2020

23

Publications

23

Value in use through service experience

Sara Sandström, Bo Edvardsson, Per Kristensson et al. · Managing Service Quality · 2008 · 487 citations

Customer Satisfaction, Digital Marketing, Services Management +22

Exploring value propositions and service innovation: a service-dominant logic study

Per Skålén, Johanna Gummerus, Catharina von Koskull et al. · Journal of the Academy of Marketing Science · 2014 · 463 citations · Full text

Marketing, Customer Satisfaction, Value Propositions +12

Managing User Involvement in Service Innovation

Peter Magnusson, Jonas Matthing, Per Kristensson · Journal of Service Research · 2003 · 387 citations

Customer Satisfaction, Service Innovation, Innovation Adoption +22

Exploring the Contributions of Involving Ordinary Users in Ideation of Technology‐Based Services<sup>*</sup>

Peter Magnusson · Journal of Product Innovation Management · 2009 · 306 citations

Customer Satisfaction, Service Innovation, Innovation Adoption +27

Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions

Bo Edvardsson, Per Kristensson, Peter Magnusson et al. · Technovation · 2011 · 245 citations

Customer Satisfaction, Service Research, Business Integration +11

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