Concepedia

Delphine Caruelle

DC

Statistics

Publications

4

Citations

112

H-Index

4

Active since

2022

Affiliations

Høyskolen Kristiania(Current)

BI Norwegian Business School

Karlstad University

Delphine Caruelle is an author at Høyskolen Kristiania specializing in consumer engagement, emotion, and interactive marketing.

Top concepts

EmotionMarketingManagementPsychologySocial SciencesConsumer ResearchProduct ExperienceAffective ComputingConsumer EngagementCustomer Satisfaction

Publications per year

2022–2024

4

Publications

4

Affective Computing in Marketing: Practical Implications and Research Opportunities Afforded by Emotionally Intelligent Machines

Delphine Caruelle, Poja Shams, Anders Gustafsson et al. · Marketing Letters · 2022 · 43 citations · Full text

The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter

Delphine Caruelle, Line Lervik-Olsen, Anders Gustafsson · Journal of Retailing · 2023 · 30 citations · Full text

Emotional arousal in customer experience: A dynamic view

Delphine Caruelle, Poja Shams, Anders Gustafsson et al. · Journal of Business Research · 2023 · 22 citations · Full text

Customer Experience, Customer Satisfaction, Affective Design +16

Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications

Anders Gustafsson, Delphine Caruelle, David E. Bowen · Journal of service management · 2024 · 17 citations

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