Arne De Keyser - Concepedia

Author

Arne De Keyser

Ecole des Hautes Etudes Commerciales du Nord ORCID

Also Known As

Arne De Keyser, De Keyser, Arne

Publications

2.7K

Citations

H-Index

Concepts

All Affiliations

Ecole des Hautes Etudes Commerciales du Nord Ghent University KU Leuven University of Alabama Karlstad University

About

Arne De Keyser is an author at Ecole des Hautes Etudes Commerciales du Nord specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	10	10	2.1K
2	Business	9	9	1.8K
3	Engineering	4	4	698
4	Education	1	1	109
5	Medicine	1	1	65

Arne De Keyser

Publications

2.6K

Citations

H-Index

Page 1

	Year	Citations
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers Bart Larivière, David E. Bowen, Tor W. Andreassen, Journal of Business Research Customer SatisfactionService ResearchService StudyManagementUser Experience	2017	703
Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature Arne De Keyser, Katrien Verleye, Katherine N. Lemon, Journal of Service Research Customer ExperienceCustomer SatisfactionConsumer ResearchBrand StrategyCommunication	2020	386
Frontline Service Technology infusion: conceptual archetypes and future research directions Arne De Keyser, Sarah Köcher, Linda Alkire, Journal of service management Artificial IntelligenceA A ServiceEngineeringService InnovationDistributed Ledger	2019	341
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, Journal of Service Research Customer SatisfactionServices ManagementDisabilityCrisis ManagementService Recovery Journey	2018	283
Frontline encounters of the AI kind: An evolved service encounter framework Stacey G. Robinson, Chiara Orsingher, Linda Alkire, Journal of Business Research Artificial IntelligenceAi KindEngineeringSocial ComputingDesign	2019	190
Multichannel customer segmentation: Does the after-sales channel matter? A replication and extension Arne De Keyser, Jeroen Schepers, Umut Konuş International Journal of Research in Marketing Customer SatisfactionMultichannel Customer SegmentationData ScienceCustomer ProfilingInteractive Marketing	2015	147
Living and working with service robots: a TCCM analysis and considerations for future research Arne De Keyser, Werner H. Kunz Journal of service management Artificial IntelligenceCustomer SatisfactionTccm AnalysisEngineeringSocially Assistive Robot	2022	109
How technical and functional service quality drive consumer happiness Arne De Keyser, Bart Larivière Journal of service management Customer SatisfactionConsumer HappinessService QualityMultichannel EnvironmentService Research	2014	81
Neuroscience in service research: an overview and discussion of its possibilities Nanouk Verhulst, Arne De Keyser, Anders Gustafsson, Journal of service management NeuropsychologyBrain FunctionNeuropsychiatrySocial SciencesPsychology	2019	65
Opportunities and challenges of using biometrics for business: Developing a research agenda Arne De Keyser, Yakov Bart, Xian Gu, Journal of Business Research Research AgendaEngineeringDigital IdentityBusiness IntelligenceBiometric Privacy	2021	58

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