Katrien Verleye

Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature

Arne De Keyser, Katrien Verleye, Katherine N. Lemon et al. · Journal of Service Research · 2020 · 386 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +26

The co-creation experience from the customer perspective: its measurement and determinants

Katrien Verleye · Journal of service management · 2015 · 349 citations · Full text

Co-creation Benefits, Customer Satisfaction, Customer Experience +18

Managing Engagement Behaviors in a Network of Customers and Stakeholders

Katrien Verleye, Paul Gemmel, Deva Rangarajan · Journal of Service Research · 2013 · 304 citations · Full text

Customer Experience, Customer Satisfaction, Organizations +24

Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues

Valarie A. Zeithaml, Katrien Verleye, Isabella Hatak et al. · Journal of Service Research · 2020 · 266 citations

Customer Experience, Customer Satisfaction, Social Constructionist Paradigms +19

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

Bieke Henkens, Katrien Verleye, Bart Larivière · International Journal of Research in Marketing · 2020 · 126 citations · Full text

Customer Satisfaction, Smart Service Systems, Consumer Engagement +11