Concepedia

Bieke Henkens

BH

Statistics

Publications

2

Citations

138

H-Index

2

Active since

2020

Affiliations

KU Leuven(Current)

Ghent University

Bieke Henkens is an author at KU Leuven specializing in customer satisfaction, consumer research, and management.

Top concepts

BusinessMarketingManagementConsumer ResearchCustomer SatisfactionTechnologyValue TheoryBusiness ModelsUser ExperienceGeneral Business

Publications per year

2020–2022

2

Publications

2

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

Bieke Henkens, Katrien Verleye, Bart Larivière · International Journal of Research in Marketing · 2020 · 126 citations · Full text

Customer Satisfaction, Smart Service Systems, Consumer Engagement +11

Pathways to Service System Smartness for Firms

Bieke Henkens, Katrien Verleye, Bart Larivière et al. · Journal of Service Research · 2022 · 12 citations · Full text

Customer Satisfaction, Service Innovation, Value Theory +19

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