Concepedia

Service Innovation

Service Innovation is a strategic and systematic process within the broader domain of innovation that specifically entails the development and implementation of novel service concepts, delivery mechanisms, or customer interfaces to enhance value creation in public, retail, or sustainable service ecosystems.

2.9K

Publications

227K

Citations

5.3K

Authors

1.9K

Institutions

Publications per year

2017–2026

999

Variants

Innovation In Services

Parents

Children

Publications

2.9K

On value and value co-creation: A service systems and service logic perspective

Stephen L. Vargo, Paul P. Maglio, Melissa Archpru Akaka · European Management Journal · 2008 · 3.1K citations

, , +14

Servitization of business: Adding value by adding services

Sandra Vandermerwe, J. Fernando Sánchez-Rada · European Management Journal · 1988 · 2.6K citations

, , +12

Critical service logic: making sense of value creation and co-creation

Christian Grönroos, Päivi Voima · Journal of the Academy of Marketing Science · 2012 · 2.5K citations

, , +13

Marketing Services: Competing Through Quality

Boris W. Becker, Leonard L. Berry, A. Parasuraman · Journal of Marketing · 1992 · 2.2K citations

, , +17

Brave new world: service robots in the frontline

Jochen Wirtz, Paul G. Patterson, Werner H. Kunz et al. · Journal of service management · 2018 · 2.1K citations · Full text

, , +13

1–5 of 2.9K

Authors

5.3K

  1. BE
    Bo Edvardsson

    Karlstad University, Sweden

    23 publications · 3.8K citations

    20

    h-index

  2. IM
    Ian Miles

    University of Manchester, United Kingdom

    24 publications · 2.2K citations

    18

    h-index

  3. LW
    Lars Witell

    Karlstad University, Sweden

    16 publications · 1.8K citations

    16

    h-index

  4. LR
    Luis Rubalcaba

    Universidad de Alcalá, Spain

    19 publications · 1K citations

    15

    h-index

  5. RE
    Rinaldo Evangelista

    Università di Camerino, Italy

    14 publications · 2.3K citations

    14

    h-index

1–5 of 5.3K

Institutions

1.9K

  1. Karlstad University

    Karlstad, Sweden

    47 h-index

    111 publications

    16.3K citations

  2. Linköping University

    Linköping, Sweden

    34 h-index

    68 publications

    10.6K citations

  3. Hanken School of Economics

    Helsinki, Finland

    27 h-index

    42 publications

    11.8K citations

  4. University of Manchester

    Manchester, United Kingdom

    24 h-index

    51 publications

    5.9K citations

  5. Arizona State University

    Tempe, United States

    23 h-index

    45 publications

    22K citations

  6. Maastricht University

    Maastricht, The Netherlands

    21 h-index

    35 publications

    3.2K citations

  7. Yuan Ze University

    Taoyuan District, Taiwan

    20 h-index

    44 publications

    2.8K citations

  8. University of Warwick

    Coventry, United Kingdom

    20 h-index

    26 publications

    2.9K citations

1–8 of 1.9K

Venues

  1. Service Industries Journal

    111 publications · 9K citations

    50

    h-index

  2. Journal of service management

    67 publications · 9.7K citations

    46

    h-index

  3. Journal of Service Research

    JSR · 50 publications · 11.1K citations

    45

    h-index

  4. Journal of Business Research

    JBR · 63 publications · 8K citations

    44

    h-index

  5. Journal of Product Innovation Management

    54 publications · 8.9K citations

    44

    h-index

1–5