Concepedia

Service Innovation Diffusion

Service Innovation Diffusion is an academic concept that denotes the process by which a service innovation, as a novel method, model, framework, theory, construct, dataset, task, or metric, spreads within or across organizations, markets, or industries through communication channels over time, distinguished from related diffusion phenomena by its exclusive focus on innovations specific to service design, delivery, or customer interaction.

84

Publications

6.5K

Citations

198

Authors

140

Institutions

Publications per year

2017–2026

15

Parents

Publications

84

Identifying innovation in surveys of services: a Schumpeterian perspective

Ina Drejer · Research Policy · 2004 · 781 citations

, , +7

Understanding Post-Adoption Behavior in the Context of Online Services

Madhavan Parthasarathy, Anol Bhattacherjee · Information Systems Research · 1998 · 567 citations

, , +16

The diffusion of interactive communication innovations and the critical mass: the adoption of telecommunications services by German banks

Alwin Mahler, Everett M. Rogers · Telecommunications Policy · 1999 · 286 citations

, , +15

Rethinking the process of diffusion in innovation: A service-ecosystems and institutional perspective

Stephen L. Vargo, Melissa Archpru Akaka, Heiko Wieland · Journal of Business Research · 2020 · 286 citations

, , +12

The acceptance and diffusion of the innovative smart phone use: A case study of a delivery service company in logistics

Victor Chen, David C. Yen, Kuanchin Chen · Information & Management · 2009 · 252 citations

, , +16

1–5 of 84

Authors

198

  1. KF
    Klaus Fichter

    Carl von Ossietzky Universität Oldenburg, Germany

    3 publications · 184 citations

    3

    h-index

  2. JC
    Jens Clausen

    Borderstep Institute for Innovation and Sustainability, Germany

    3 publications · 184 citations

    3

    h-index

  3. ML
    Mary Lou Roberts

    University of Massachusetts Boston, United States

    2 publications · 105 citations

    2

    h-index

  4. AA
    Akram A. Moustafa

    Al al-Bayt University, Jordan

    2 publications · 49 citations

    2

    h-index

  5. MI
    Mohammed Issa Riad Mousa Jaradat

    Al al-Bayt University, Jordan

    2 publications · 49 citations

    2

    h-index

1–5 of 198

Institutions

140

  1. Borderstep Institute for Innovation and Sustainability

    Berlin, Germany

    3 h-index

    5 publications

    303 citations

  2. University of Ottawa

    Ottawa, Canada

    3 h-index

    5 publications

    161 citations

  3. Carl von Ossietzky Universität Oldenburg

    Oldenburg, Germany

    3 h-index

    3 publications

    184 citations

  4. Erasmus University Rotterdam

    Rotterdam, The Netherlands

    2 h-index

    5 publications

    190 citations

  5. College of Business Administration

    Riga, Latvia

    2 h-index

    2 publications

    222 citations

  6. Karlstad University

    Karlstad, Sweden

    2 h-index

    4 publications

    345 citations

  7. Electronics and Telecommunications Research Institute

    Daejeon, South Korea

    2 h-index

    2 publications

    38 citations

  8. Al al-Bayt University

    Al Mafraq, Jordan

    2 h-index

    6 publications

    147 citations

1–8 of 140

Venues

  1. Journal of Business Research

    JBR · 5 publications · 526 citations

    5

    h-index

  2. International Journal of Mobile Communications

    IJMC · 3 publications · 73 citations

    3

    h-index

  3. Research Policy

    2 publications · 839 citations

    2

    h-index

  4. Journal of Direct Marketing

    JDM · 2 publications · 105 citations

    2

    h-index

  5. International Journal of Innovation Management

    IJIM · 2 publications · 356 citations

    2

    h-index

1–5