Statistics
Publications
11
Citations
544
H-Index
10
Active since
1975
Affiliations
University of Massachusetts Boston(Current)
Mary Lou Roberts is an author at University of Massachusetts Boston specializing in marketing, management, and consumer research.
Publications per year
1975–2005
11
11
Strategy, technology and organisational alignment: Key components of CRM success
Mary Lou Roberts, Raymond R. Liu, Karyl Hazard · Journal of Database Marketing & Customer Strategy Management · 2005 · 69 citations · Full text
Total Quality Management, Organisational Structure Evaluation, Crm Success +12
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