Concepedia
Statistics
Publications
12
Citations
855
H-Index
11
Active since
2010
Affiliations
East Carolina University(Current)
University of Alabama
Cornell University
Florida State University
Northeastern University
Stacey G. Robinson is an author at East Carolina University specializing in business, consumer research, and management.
Top concepts
BusinessMarketingManagementConsumer ResearchCustomer SatisfactionTechnologyCommunicationUser ExperienceConsumer BehaviorInteractive Marketing
Publications per year
2010–2021
Touch versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
Michael Giebelhausen, Stacey G. Robinson, Nancy J. Sirianni et al. · Journal of Marketing · 2014 · 271 citations
Customer Satisfaction, Consumer Research, Technology Adoption +31
Frontline encounters of the AI kind: An evolved service encounter framework
Stacey G. Robinson, Chiara Orsingher, Linda Alkire et al. · Journal of Business Research · 2019 · 190 citations · Full text
Artificial Intelligence, Ai Kind, Engineering +11
Worth waiting for: increasing satisfaction by making consumers wait
Michael Giebelhausen, Stacey G. Robinson, J. Joseph Cronin · Journal of the Academy of Marketing Science · 2010 · 103 citations
Customer Satisfaction, Consumer Decision Making, Consumer Study +7
Opportunities and challenges of using biometrics for business: Developing a research agenda
Arne De Keyser, Yakov Bart, Xian Gu et al. · Journal of Business Research · 2021 · 58 citations
Research Agenda, Engineering, Digital Identity +10
One firm’s loss is another’s gain: capitalizing on other firms’ service failures
Alexis M. Allen, Michael K. Brady, Stacey G. Robinson et al. · Journal of the Academy of Marketing Science · 2014 · 52 citations
Other Firms, Service Failures, Firm Performance +9
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