Concepedia
Statistics
Publications
12
Citations
880
H-Index
11
Active since
2010
Affiliations
East Carolina University(Current)
University of Alabama
Cornell University
Florida State University
Northeastern University
Stacey G. Robinson is an author at East Carolina University specializing in business, customer satisfaction, and management.
Publications per year
2010–2021
Touch versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
Michael Giebelhausen, Stacey G. Robinson, Nancy J. Sirianni et al. · Journal of Marketing · 2014 · 276 citations
Business, Organizational Behavior, Social Psychology +16
Frontline encounters of the AI kind: An evolved service encounter framework
Stacey G. Robinson, Chiara Orsingher, Linda Alkire et al. · Journal of Business Research · 2019 · 194 citations · Full text
Computing, Computer Science, Artificial Intelligence +7
Worth waiting for: increasing satisfaction by making consumers wait
Michael Giebelhausen, Stacey G. Robinson, J. Joseph Cronin · Journal of the Academy of Marketing Science · 2010 · 106 citations
Business, Marketing, Marketing Management +10
Opportunities and challenges of using biometrics for business: Developing a research agenda
Arne De Keyser, Yakov Bart, Xian Gu et al. · Journal of Business Research · 2021 · 68 citations
Computing, Information Systems, Management Information Systems +12
Customer delight and work engagement
Donald C. Barnes, Joel E. Collier, Stacey G. Robinson · Journal of Services Marketing · 2014 · 55 citations
Management, Human Resource Management, Organizational Behavior +10
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