Concepedia

Joel E. Collier

JE

Statistics

Publications

21

Citations

2.9K

H-Index

19

Active since

2006

Affiliations

Mississippi State University(Current)

University of North Carolina Wilmington

University of Memphis

Radford University

University of Alabama

Joel E. Collier is an author at Mississippi State University specializing in customer satisfaction, management, and marketing.

Top concepts

ManagementCustomer SatisfactionMarketingBusinessConsumer ResearchInteractive MarketingConsumer BehaviorUser ExperienceMotivationHospitality Marketing

Publications per year

2006–2022

21

Publications

21

Measuring Service Quality in E-Retailing

Joel E. Collier, Carol C. Bienstock · Journal of Service Research · 2006 · 1K citations

Total Quality Management, Customer Satisfaction, Online Customer Behavior +12

Only If It Is Convenient

Joel E. Collier, Sheryl E. Kimes · Journal of Service Research · 2012 · 278 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +17

Examining the influence of control and convenience in a self-service setting

Joel E. Collier, Daniel L. Sherrell · Journal of the Academy of Marketing Science · 2009 · 273 citations

Customer Satisfaction, Self-service Technology, Self-management +12

Tailoring to Customers’ Needs

Kelly Wilder, Joel E. Collier, Donald C. Barnes · Journal of Service Research · 2014 · 134 citations

Customer Experience, Customer Satisfaction, Services Management +22

Why the little things matter: Exploring situational influences on customers' self-service technology decisions

Joel E. Collier, Robert Moore, Alisha Horky et al. · Journal of Business Research · 2014 · 131 citations

Customer Satisfaction, Self-service Technology, Behavioral Decision Making +11

Rows per page

1–5 of 21