Donald C. Barnes

Statistics

Publications

Citations

1.4K

H-Index

Active since

2001

Affiliations

University of North Carolina Wilmington(Current)

Mississippi State University

SUNY Fredonia

University of Koblenz and Landau

Universität Koblenz

Donald C. Barnes is an author at University of North Carolina Wilmington specializing in customer satisfaction, marketing, and customer experience management.

ORCID

Publications per year

2001–2023

Publications

Tailoring to Customers’ Needs

Kelly Wilder, Joel E. Collier, Donald C. Barnes · Journal of Service Research · 2014 · 139 citations

Management, Human Resource Management, Organizational Behavior +12

Self-service delight: Exploring the hedonic aspects of self-service

Joel E. Collier, Donald C. Barnes · Journal of Business Research · 2014 · 128 citations

Business, Marketing, Social Psychology +13

Investigating work engagement in the service environment

Donald C. Barnes, Joel E. Collier · Journal of Services Marketing · 2013 · 118 citations

Management, Human Resource Management, Organizational Behavior +14

Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter

Joel E. Collier, Donald C. Barnes, Alexandra K. Abney et al. · Journal of Business Research · 2017 · 99 citations

Business, Social Psychology, Customer Relationship Management +11

Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise

Donald C. Barnes, Joel E. Collier, Vince Howe et al. · Journal of Services Marketing · 2016 · 96 citations

Business, Marketing, Marketing Management +13

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