Concepedia

Carol C. Bienstock

CC

26

Publications

3.7K

Citations

19

H-Index

1995

Active since

Affiliations

Radford University(Current)

University of Memphis

University of Tennessee at Knoxville

Northern Illinois University

Valdosta State University

Carol C. Bienstock is an author at Radford University specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingCustomer SatisfactionService QualityLogisticsConsumer ResearchInteractive MarketingSupply Chain ManagementTotal Quality Management

Publications per year

1995–2020

26

Publications

26

Measuring Service Quality in E-Retailing

Joel E. Collier, Carol C. Bienstock · Journal of Service Research · 2006 · 1K citations

Total Quality Management, Customer Satisfaction, Online Customer Behavior +12

Measuring Physical Distribution Service Quality

Carol C. Bienstock, John T. Mentzer, M. M. Bird · Journal of the Academy of Marketing Science · 1996 · 371 citations

Customer Satisfaction, Service Quality, Physical Distribution +5

Measuring physical distribution service quality

Carol C. Bienstock, John T. Mentzer, Monroe M. Bird · Journal of the Academy of Marketing Science · 1997 · 320 citations

Customer Satisfaction, Service Quality, Physical Distribution +5

Organizational citizenship behavior and service quality

Carol C. Bienstock, Carol W. DeMoranville, Rachel Smith · Journal of Services Marketing · 2003 · 292 citations

Customer Satisfaction, Organizations, High Quality Service +16

Corporate sustainability: an integrative definition and framework to evaluate corporate practice and guide academic research

Mehdi Amini, Carol C. Bienstock · Journal of Cleaner Production · 2014 · 283 citations

Integrative Definition, Sustainable Practice, Management +12

Rows per page

1–5 of 26