Carol C. Bienstock - Concepedia

Author

Carol C. Bienstock

Radford University ORCID

Also Known As

C. C. Bienstock, Carol Bienstock, Carol C. Bienstock

Publications

3.9K

Citations

H-Index

103

Concepts

All Affiliations

Radford University University of Memphis University of Tennessee at Knoxville Northern Illinois University Valdosta State University

About

Carol C. Bienstock is an author at Radford University specializing in business, management, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	19	24	3.6K
2	Engineering	5	5	230
3	Education	2	2	372
4	Arts	1	1	17
5	Law	1	1	283

Carol C. Bienstock

Publications

3.7K

Citations

H-Index

Page 1

	Year	Citations
Measuring Service Quality in E-Retailing Joel E. Collier, Carol C. Bienstock Journal of Service Research Total Quality ManagementCustomer SatisfactionOnline Customer BehaviorService QualityService Recovery	2006	1K
Measuring Physical Distribution Service Quality Carol C. Bienstock, John T. Mentzer, M. M. Bird Journal of the Academy of Marketing Science Customer SatisfactionService QualityPhysical DistributionBusinessLogistics Service	1996	371
Measuring physical distribution service quality Carol C. Bienstock, John T. Mentzer, Monroe M. Bird Journal of the Academy of Marketing Science Customer SatisfactionService QualityPhysical DistributionBusinessLogistics Service	1997	320
Organizational citizenship behavior and service quality Carol C. Bienstock, Carol W. DeMoranville, Rachel Smith Journal of Services Marketing Customer SatisfactionOrganizationsHigh Quality ServiceServices ManagementHuman Service Organization	2003	292
Corporate sustainability: an integrative definition and framework to evaluate corporate practice and guide academic research Mehdi Amini, Carol C. Bienstock Journal of Cleaner Production Integrative DefinitionSustainable PracticeManagementBusinessCorporate Responsibility	2014	283
Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth* Emin Babakus, Carol C. Bienstock, James R. Van Scotter Decision Sciences Total Quality ManagementCustomer SatisfactionCustomer ProfitabilityService QualityService Research	2004	254
An expanded model of logistics service quality: Incorporating logistics information technology Carol C. Bienstock, Marla Royne Stafford, Dan Sherrell, International Journal of Production Economics Total Quality ManagementCustomer SatisfactionService QualityService ResearchManagement	2007	157
Designing a reverse logistics operation for short cycle time repair services Mehdi Amini, Donna Retzlaff‐Roberts, Carol C. Bienstock International Journal of Production Economics EngineeringEmergency LogisticsReverse Logistics OperationBusinessReverse Logistics	2004	134
Consumer acceptance of online auctions: An extension and revision of the TAM Barbara B. Stern, Marla Royne Stafford, Thomas F. Stafford, Psychology and Marketing Customer SatisfactionElectronic AuctionConsumer UncertaintyInnovation AdoptionDigital Marketing	2008	108
An analysis of how nonresponse error is assessed in academic marketing research Joel E. Collier, Carol C. Bienstock Marketing Theory Marketing AnalyticsCustomer SatisfactionAcademic Marketing ResearchConsumer StudyInteractive Marketing	2007	94

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