Concepedia
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Publications
1
Citations
295
H-Index
Active since
2018
Affiliations
KU Leuven(Current)
Dorottya Varga is an author at KU Leuven specializing in recovery planning, customer service recovery, and research articles.
Publications per year
2018–2018
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser et al. · Journal of Service Research · 2018 · 295 citations · Full text
Management, Organizational Behavior, Customer Relationship Management +10
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