Patrick M. Baldasare

Author

Also Known As

P M Baldasare, Patrick M. Baldasare

Publications

1.6K

Citations

H-Index

Concepts

All Affiliations

Patrick M. Baldasare is an author at Temple College specializing in business, customer satisfaction, and management.

#	Concept	H-Index	Publications	Citations
1	Business	3	3	1.6K
2	Management	3	3	1.6K
3	Medicine	1	1	20
4	Health Management	1	1	20
5	Human Resource Management	1	1	20

Patrick M. Baldasare

Publications

1.6K

Citations

H-Index

Page 1

	Year	Citations
The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions Vikas Mittal, William T. Ross, Patrick M. Baldasare Journal of Marketing Customer SatisfactionService QualityBehavioral Decision MakingAsymmetric ImpactService Research	1998	1.1K
The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions Vikas Mittal, William T. Ross, Patrick M. Baldasare Journal of Marketing Customer SatisfactionService QualityBehavioral Decision MakingAsymmetric ImpactService Research	1998	514
Eliminate the negative. Managers should optimize rather than maximize performance to enhance patient satisfaction. Vikas Mittal, Patrick M. Baldasare PubMed Total Quality ManagementCustomer SatisfactionPerformance MeasurementHuman Resource ManagementHealth Care Management	1996	20

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