Concepedia
Statistics
Publications
3
Citations
1.6K
H-Index
Active since
1996
Affiliations
Temple College(Current)
Temple University
Rice University
Kellogg's (Canada)
Patrick M. Baldasare is an author at Temple College specializing in business, customer satisfaction, and management.
Top concepts
BusinessManagementCustomer SatisfactionMarketingService QualityConsumer ResearchBehavioral EconomicsBehavioral Decision MakingMedicinePatient Safety
Publications per year
1996–1998
The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions
Vikas Mittal, William T. Ross, Patrick M. Baldasare · Journal of Marketing · 1998 · 1.1K citations
Customer Satisfaction, Service Quality, Behavioral Decision Making +13
Vikas Mittal, William T. Ross, Patrick M. Baldasare · Journal of Marketing · 1998 · 514 citations
Eliminate the negative. Managers should optimize rather than maximize performance to enhance patient satisfaction.
Vikas Mittal, Patrick M. Baldasare · PubMed · 1996 · 20 citations · Full text
Total Quality Management, Customer Satisfaction, Performance Measurement +18
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