Concepedia

Refund Behavior

Refund Behavior is a postpurchase behavior representing the consumer action of returning a product or requesting monetary reimbursement after a transaction, distinguished by its focus on reversal of purchase commitment due to dissatisfaction, unmet expectations, or perceived product failure.

44

Publications

3.2K

Citations

121

Authors

100

Institutions

Publications per year

2017–2026

17

Parents

Publications

44

The Effects of Seed Money and Refunds on Charitable Giving: Experimental Evidence from a University Capital Campaign

John A. List, David Lucking‐Reiley · Journal of Political Economy · 2002 · 555 citations

, , +16

Sequential Screening

Pascal Courty, L. Hao · The Review of Economic Studies · 2000 · 337 citations · Full text

, , +16

A Consumer Perspective on Price-Matching Refund Policies: Effect on Price Perceptions and Search Behavior

Joydeep Srivastava, Nicholas H. Lurie · Journal of Consumer Research · 2001 · 195 citations

, , +17

Buy Now and Match Later: Impact of Posterior Price Matching on Profit with Strategic Consumers

Guoming Lai, Laurens Debo, Katia Sycara · Manufacturing & Service Operations Management · 2009 · 178 citations

, , +15

Consumers’ perceptions of the fairness of price-matching refund policies

Monika Kukar‐Kinney, Lan Xia, Kent B. Monroe · Journal of Retailing · 2007 · 174 citations

, , +7

1–5 of 44

Authors

121

  1. MK
    Monika Kukar‐Kinney

    University of Richmond, United States

    4 publications · 299 citations

    4

    h-index

  2. GS
    Guangzhi Shang

    Florida State University, United States

    3 publications · 287 citations

    3

    h-index

  3. MR
    Michael R. Galbreth

    University of South Carolina, United States

    3 publications · 287 citations

    3

    h-index

  4. DG
    Dhruv Grewal

    Babson College, United States

    2 publications · 81 citations

    2

    h-index

  5. JA
    John A. List

    University of Chicago, United States

    2 publications · 590 citations

    2

    h-index

1–5 of 121

Institutions

100

  1. University of Toronto

    Toronto, Canada

    3 h-index

    3 publications

    398 citations

  2. University of South Carolina

    Columbia, United States

    3 h-index

    5 publications

    515 citations

  3. University of Richmond

    Richmond, United States

    3 h-index

    4 publications

    383 citations

  4. Florida State University

    Tallahassee, United States

    3 h-index

    3 publications

    287 citations

  5. University of Illinois Urbana-Champaign

    Urbana, United States

    2 h-index

    2 publications

    330 citations

  6. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    2 h-index

    3 publications

    75 citations

  7. Babson College

    Wellesley, United States

    2 h-index

    2 publications

    81 citations

  8. Carnegie Mellon University

    Pittsburgh, United States

    2 h-index

    3 publications

    399 citations

1–8 of 100

Venues

  1. SSRN Electronic Journal

    Repository · 3 publications · 101 citations

    3

    h-index

  2. Production and Operations Management

    POMS · 3 publications · 265 citations

    3

    h-index

  3. Journal of Retailing

    2 publications · 264 citations

    2

    h-index

  4. Journal of Air Transport Management

    2 publications · 36 citations

    2

    h-index

  5. European Journal of Operational Research

    2 publications · 75 citations

    2

    h-index

1–5