Manufacturing & Service Operations Management

Telephone Call Centers: Tutorial, Review, and Research Prospects

Noah Gans, Ger Koole, Avishai Mandelbaum · 2003 · 1.4K citations · Full text

Management, Operations Management, Performance Management +17

Selling to the Newsvendor: An Analysis of Price-Only Contracts

Martin A. Lariviere, Evan L. Porteus · 2001 · 1.1K citations

Business, Economics, Supply Chain Management +14

An Overview of Pricing Models for Revenue Management

Gabriel R. Bitran, René Caldentey · 2003 · 805 citations

Management, Business Economics, Operations Management +17

Channel Dynamics Under Price and Service Competition

Andy A. Tsay, Narendra Agrawal · 2000 · 803 citations

Business, Business Economics, Operations Management +17

OM Forum—Distributed Ledgers and Operations: What Operations Management Researchers Should Know About Blockchain Technology

Volodymyr Babich, Gilles Hilary · 2019 · 764 citations

Business, Information Systems, Operations Management +10