Avishai Mandelbaum

Telephone Call Centers: Tutorial, Review, and Research Prospects

Noah Gans, Ger Koole, Avishai Mandelbaum · Manufacturing & Service Operations Management · 2003 · 1.4K citations · Full text

Management, Operations Management, Performance Management +17

Statistical Analysis of a Telephone Call Center

Lawrence Brown, Noah Gans, Avishai Mandelbaum et al. · Journal of the American Statistical Association · 2005 · 834 citations

Business, Operations Management, Forecasting +16

Designing a Call Center with Impatient Customers

Ofer Garnett, Avishai Mandelbaum, Martin I. Reiman · Manufacturing & Service Operations Management · 2002 · 591 citations

Business, Business Economics, Markov Decision Processes +16

Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule

Avishai Mandelbaum, Alexander Stolyar · Operations Research · 2004 · 345 citations

Business, Computer Science, Optimization +16

Queueing Models of Call Centers: An Introduction

Ger Koole, Avishai Mandelbaum · Annals of Operations Research · 2002 · 318 citations

Business, Operations Management, Markov Decision Processes +11