Concepedia

Post-purchase Behavior

Post-Purchase Behavior is a consumer behavior phenomenon that encompasses the cognitive, emotional, and behavioral responses of an individual after acquiring a product or service, including evaluation, satisfaction, usage, and potential post-purchase actions such as loyalty, complaint, or word-of-mouth.

717

Publications

65K

Citations

1.7K

Authors

807

Institutions

Publications per year

2017–2026

314

Variants

Post-purchase Consumer Behavior

Parents

Children

Publications

717

First Impressions

Janine Willis, Alexander Todorov · Psychological Science · 2006 · 2.3K citations

, , +17

Product/Consumption-Based Affective Responses and Postpurchase Processes

Robert A. Westbrook · Journal of Marketing Research · 1987 · 2.2K citations

, , +17

The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction

Robert A. Westbrook, Richard L. Oliver · Journal of Consumer Research · 1991 · 2.2K citations

, , +15

The Effects of Product Class Knowledge on Information Search Behavior

Merrie Brucks · Journal of Consumer Research · 1985 · 2K citations

, , +16

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Ying‐Feng Kuo, Chi-Ming Wu, Wei‐Jaw Deng · Computers in Human Behavior · 2009 · 1.4K citations

, , +17

1–5 of 717

Authors

1.7K

  1. HH
    Heesup Han

    Sejong University, South Korea

    11 publications · 520 citations

    11

    h-index

  2. AS
    Anna S. Mattila

    Pennsylvania State University, United States

    4 publications · 304 citations

    4

    h-index

  3. DJ
    Dan J. Kim

    University of North Texas, United States

    4 publications · 1.3K citations

    4

    h-index

  4. AB
    Abhijit Biswas

    Wayne State University, United States

    4 publications · 463 citations

    4

    h-index

  5. SS
    Sangeeta Sahney

    Indian Institute of Technology Kharagpur, India

    4 publications · 274 citations

    4

    h-index

1–5 of 1.7K

Institutions

807

  1. Sejong University

    Seoul, South Korea

    11 h-index

    17 publications

    645 citations

  2. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    10 h-index

    14 publications

    1.2K citations

  3. Florida State University

    Tallahassee, United States

    9 h-index

    12 publications

    582 citations

  4. Dong-A University

    Busan, South Korea

    8 h-index

    8 publications

    374 citations

  5. Seoul National University

    Seoul, South Korea

    8 h-index

    13 publications

    1.3K citations

  6. New York University

    New York, United States

    7 h-index

    10 publications

    2.4K citations

  7. Griffith University

    Brisbane, Australia

    7 h-index

    14 publications

    554 citations

  8. Pennsylvania State University

    State College, United States

    7 h-index

    8 publications

    733 citations

1–8 of 807

Venues

  1. Journal of Marketing Research

    29 publications · 6.6K citations

    24

    h-index

  2. 17

    h-index

  3. Journal of Consumer Marketing

    17 publications · 1.4K citations

    17

    h-index

  4. Journal of Retailing and Consumer Services

    19 publications · 1.3K citations

    17

    h-index

  5. Journal of Business Research

    JBR · 13 publications · 1.5K citations

    13

    h-index

1–5