Ying‐Feng Kuo

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Ying‐Feng Kuo, Chi-Ming Wu, Wei‐Jaw Deng · Computers in Human Behavior · 2009 · 1.4K citations

Customer Satisfaction, Service Quality, Service Research +9

Towards an understanding of the behavioral intention to use 3G mobile value-added services

Ying‐Feng Kuo, Shieh-Neng Yen · Computers in Human Behavior · 2008 · 564 citations

Customer Satisfaction, Behavioral Intention, Behavioral Sciences +15

Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions

Ying‐Feng Kuo, Chi-Ming Wu · International Journal of Information Management · 2011 · 306 citations

Customer Satisfaction, Online Customer Behavior, Digital Marketing +12

Relationships among community interaction characteristics, perceived benefits, community commitment, and oppositional brand loyalty in online brand communities

Ying‐Feng Kuo, Lien-Hui Feng · International Journal of Information Management · 2013 · 305 citations

Marketing, Customer Satisfaction, Interactive Marketing +12

Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method

Ying‐Feng Kuo, Pang-Cheng Chen · Expert Systems with Applications · 2007 · 294 citations

Fuzzy Multi-criteria Decision-making, Fuzzy Logic, Fuzzy Computing +11