Wei‐Jaw Deng

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Ying‐Feng Kuo, Chi-Ming Wu, Wei‐Jaw Deng · Computers in Human Behavior · 2009 · 1.4K citations

Customer Satisfaction, Service Quality, Service Research +9

Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism

Wei‐Jaw Deng · Tourism Management · 2006 · 407 citations

Customer Satisfaction, Tourism Management, Tourism Performance +7

Revised importance–performance analysis: three-factor theory and benchmarking

Wei‐Jaw Deng, Ying‐Feng Kuo, Wen‐Chin Chen · Service Industries Journal · 2007 · 187 citations

Performance Benchmarking, Customer Satisfaction, Psm Performance +17

A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American Customer Satisfaction Index

Wei‐Jaw Deng, Ming-Lang Yeh, Min Sung · International Journal of Hospitality Management · 2013 · 177 citations

Customer Satisfaction, Consumption Emotions, Management +7

A neural network-based approach for dynamic quality prediction in a plastic injection molding process

Wen‐Chin Chen, Pei-Hao Tai, Min-Wen Wang et al. · Expert Systems with Applications · 2007 · 146 citations

Neural Network-based Approach, Engineering, Industrial Engineering +9