International Journal of Retail & Distribution Management

Customer perceptions of e‐service quality in online shopping

Gwo‐Guang Lee, Hsiu‐Fen Lin · 2005 · 1.3K citations

Business, Marketing, Marketing Management +17

Identifying key factors affecting consumer purchase behavior in an online shopping context

Chung‐Hoon Park, Young‐Gul Kim · 2003 · 921 citations

Business, Information Systems, Marketing +16

Creating agile supply chains in the fashion industry

Martin Christopher, Robert H. Lowson, Helen Peck · 2004 · 842 citations · Full text

Management, Strategic Management, Supply Chain Management +7

An examination of the relationship between service quality, customer satisfaction, and store loyalty

Eugene Sivadas, Jamie L. Baker‐Prewitt · 2000 · 832 citations

Business, Marketing, Retail Management +13

The digitalization of retailing: an exploratory framework

Johan Hagberg, Malin Sundström, Niklas Egels‐Zandén · 2016 · 624 citations · Full text

Business, Marketing, Retail Management +10