International Journal of Hospitality Management · 2015 · 219 citations · 51 references
BusinessMarketingMarketing ManagementBrand ManagementConsumer BehaviorInternational MarketingBrand ConsumptionBrand EquityBrand ExperienceBrand LoyaltyBrand PersonalityCustomer LoyaltyAttitudinal Brand LoyaltyCross-cultural Consumer Responses To BrandingCross-cultural Customer LoyaltyLoyalty IntentionWine BrandingWine Consumer BehaviorWine Marketing
51
Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
Kevin Lane Keller · Journal of Marketing · 1993 · 10.5K citations
The Behavioral Consequences of Service Quality
Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman · Journal of Marketing · 1996 · 8.7K citations
Developing Buyer-Seller Relationships
F. Robert Dwyer, Paul H. Schurr, Sejo Oh · Journal of Marketing · 1987 · 7.8K citations