Journal of Retailing and Consumer Services · 2007 · 37 citations · 62 references
BusinessMarketingMarketing ManagementConsumer BehaviorE-commerce RetailingInternational MarketingCross-cultural Consumer BehaviorCustomer EngagementCustomer Experience ManagementCustomer SatisfactionInternational RetailingOnline Consumer BehaviorE-commerce Shopping BehaviorInternational Consumer Decision-makingInternational Online Consumer BehaviorOnline Perceived RiskPerceived Service QualityPerceived Service Quality MeasurementPurchase Risk Perception
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Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
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