Service Measurement is an academic concept denoting a systematic process within service management that quantifies service performance, quality, and value delivery through defined metrics and indicators to enable assessment, control, and improvement of service systems.
315
Publications
27.2K
Citations
655
Authors
347
Institutions
Publications per year
2017–2026
35
Parents
Publications
315
SERVQUAL: review, critique, research agenda
Francis Buttle · European Journal of Marketing · 1996 · 1.7K citations
Fundamentals of service science
Paul P. Maglio, Jim Spohrer · Journal of the Academy of Marketing Science · 2007 · 1.3K citations
Business, Marketing, Service Design +11
1–5 of 315
Authors
655
- AJ
4
h-index
- CM
3
h-index
- SA
3
h-index
- JK
3
h-index
- ALAntti Lönnqvist
3 publications · 125 citations
3
h-index
1–5 of 655
Institutions
347
Tampere University
Tampere, Finland
5 h-index
12 publications
744 citations
Newcastle University
Newcastle upon Tyne, United Kingdom
4 h-index
8 publications
272 citations
IBM (United States)
Armonk, United States
4 h-index
8 publications
2.9K citations
Chung Hua University
Hsinchu, Taiwan
3 h-index
5 publications
666 citations
Hong Kong Polytechnic University
Hong Kong, Hong Kong
3 h-index
4 publications
68 citations
University of Manchester
Manchester, United Kingdom
3 h-index
5 publications
2.7K citations
Monash University
Melbourne, Australia
3 h-index
3 publications
108 citations
Florida State University
Tallahassee, United States
3 h-index
3 publications
4.1K citations
1–8 of 347
Venues
- Service Industries Journal
8 publications · 417 citations
8
h-index
- International Journal of Service Industry Management
8 publications · 1K citations
8
h-index
- Managing Service Quality
MSQ · 8 publications · 768 citations
8
h-index
- Total Quality Management & Business Excellence
8 publications · 573 citations
8
h-index
- International Journal of Bank Marketing
5 publications · 774 citations
5
h-index
1–5