Service Management

Service Management is a systematic approach within Systems Administration that integrates processes, policies, and technologies to design, deliver, operate, and control IT services in alignment with organizational objectives.

2.1K

Publications

125.6K

Citations

4.4K

Authors

1.3K

Institutions

Publications per year

2017–2026

235

Parents

Systems Administration

Children

Continuity ManagementCustomer Support ManagementIt Service DeskService Asset ManagementService AutomationService GovernanceService ImprovementService MeasurementService MonitoringService Quality Management

Publications

2.1K

Service-dominant logic: continuing the evolution

Stephen L. Vargo, Robert F. Lusch · Journal of the Academy of Marketing Science · 2007 · 7.3K citations

Business, Information Systems, Business Strategy +2

Clarifying the concept of product–service system

Oksana Mont · Journal of Cleaner Production · 2002 · 2.1K citations

Management, Systems Engineering, Service Design +6

Service-Oriented Computing: State of the Art and Research Challenges

M. Papazoglou, Paolo Traverso, Schahram Dustdar et al. · Computer · 2007 · 2K citations

Business, Computer Science, Information Systems +11

Service management and marketing: managing the moments of truth in service competition

Choice Reviews Online · 1990 · 1.9K citations

Business, Marketing, Marketing Management +10

Moving Forward and Making a Difference: Research Priorities for the Science of Service

Amy L. Ostrom, Mary Jo Bitner, Stephen Brown et al. · Journal of Service Research · 2010 · 1.5K citations

Management, Leadership, Strategy +14

1–5 of 2.1K

Authors

4.4K

JS
Jim Spohrer
IBM Research - Almaden, United States
17 publications · 6K citations
16
h-index
AC
Aileen Cater‐Steel
University of Southern Queensland, Australia
19 publications · 875 citations
16
h-index
SD
Schahram Dustdar
TU Wien, Austria
20 publications · 3.2K citations
16
h-index
PP
Paul P. Maglio
IBM Research - Almaden, United States
16 publications · 5.2K citations
15
h-index
MP
M. Papazoglou
Tilburg University, Netherlands
16 publications · 4.8K citations
14
h-index

1–5 of 4.4K

Institutions

1.3K

1–8 of 1.3K

Venues

IBM Systems Journal
32 publications · 3.1K citations
25
h-index
International Journal of Service Industry Management
28 publications · 3.1K citations
21
h-index
IEEE Transactions on Services Computing
22 publications · 1.5K citations
20
h-index
Journal of service management
21 publications · 1.4K citations
19
h-index
Service Science
19 publications · 1.2K citations
18
h-index

1–5