Service Quality Management is a systematic framework within service management that specifies the processes, metrics, and strategies for evaluating, maintaining, and improving the quality of services to meet or exceed customer expectations.
1.1K
Publications
109K
Citations
2.1K
Authors
950
Institutions
Publications per year
2017–2026
209
Parents
Publications
1.1K
SERVQUAL: review, critique, research agenda
Francis Buttle · European Journal of Marketing · 1996 · 1.7K citations
1–5 of 1.1K
Authors
2.1K
- LL
13
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- AP
12
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- VA
10
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- FT
10
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- ZR
9
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1–5 of 2.1K
Institutions
950
Karlstad University
Karlstad, Sweden
11 h-index
15 publications
1.8K citations
Aligarh Muslim University
Aligarh, India
11 h-index
14 publications
986 citations
Indian Institute of Technology Kharagpur
Kharagpur, India
11 h-index
19 publications
760 citations
College of Business Administration
Riga, Latvia
10 h-index
10 publications
4.2K citations
Hong Kong Polytechnic University
Hong Kong, Hong Kong
10 h-index
17 publications
1.7K citations
Monash University
Melbourne, Australia
10 h-index
18 publications
722 citations
Indian Institute of Technology Roorkee
Roorkee, India
10 h-index
11 publications
1K citations
Texas A&M University
College Station, United States
9 h-index
11 publications
21.6K citations
1–8 of 950
Venues
- Managing Service Quality
MSQ · 55 publications · 3.6K citations
36
h-index
- Total Quality Management & Business Excellence
50 publications · 2.6K citations
28
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- International Journal of Quality & Reliability Management
39 publications · 2.8K citations
27
h-index
- Total Quality Management
25 publications · 1.2K citations
20
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- International Journal of Service Industry Management
24 publications · 1.7K citations
18
h-index
1–5