Concepedia

Service Governance

Service Governance is a governance framework that establishes decision-making authority, accountability mechanisms, and control processes specifically for managing the lifecycle, compliance, and performance of services within a service-oriented environment.

130

Publications

5.7K

Citations

294

Authors

171

Institutions

Publications per year

2017–2026

34

Parents

Publications

130

Mixed Welfare Systems and Hybrid Organizations: Changes in the Governance and Provision of Social Services

Adalbert Evers · International Journal of Public Administration · 2005 · 389 citations

, , +14

Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry

Irene C. L. Ng, Roger Maull, Nick Yip · European Management Journal · 2009 · 295 citations

, , +9

Working in the service society

Choice Reviews Online · 1997 · 295 citations

, , +7

Implementing collaborative governance: models, experiences, and challenges

Carmine Bianchi, Greta Nasi, William C. Rivenbark · Public Management Review · 2021 · 266 citations

, , +17

Transaction Cost Analysis of Service Organization-Customer Exchange

David E. Bowen, Gareth R. Jones · Academy of Management Review · 1986 · 265 citations

, , +16

1–5 of 130

Authors

294

  1. VB
    Vando Borghi

    University of Bologna, Italy

    3 publications · 225 citations

    3

    h-index

  2. MN
    Michael Niemann

    Technische Universität Darmstadt, Germany

    3 publications · 59 citations

    3

    h-index

  3. CJ
    Christian Janiesch

    University of Würzburg, Germany

    3 publications · 53 citations

    3

    h-index

  4. RV
    Rik van Berkel

    Utrecht University, Netherlands

    3 publications · 225 citations

    3

    h-index

  5. MJ
    Marijn Janssen

    Delft University of Technology, Netherlands

    3 publications · 88 citations

    3

    h-index

1–5 of 294

Institutions

171

  1. Tampere University

    Tampere, Finland

    4 h-index

    9 publications

    363 citations

  2. Delft University of Technology

    Delft, The Netherlands

    4 h-index

    5 publications

    162 citations

  3. Queensland University of Technology

    Brisbane, Australia

    3 h-index

    6 publications

    164 citations

  4. University of Bologna

    Bologna, Italy

    3 h-index

    3 publications

    225 citations

  5. Karlstad University

    Karlstad, Sweden

    3 h-index

    7 publications

    289 citations

  6. Amirkabir University of Technology

    Tehran, Iran

    3 h-index

    6 publications

    128 citations

  7. Utrecht University

    Utrecht, The Netherlands

    3 h-index

    3 publications

    225 citations

  8. Technische Universität Darmstadt

    Darmstadt, Germany

    3 h-index

    9 publications

    191 citations

1–8 of 171

Venues

  1. Public Management Review

    4 publications · 390 citations

    4

    h-index

  2. Journal of the Association for Information Systems

    JAIS · 3 publications · 52 citations

    3

    h-index

  3. Research in Transportation Economics

    3 publications · 114 citations

    3

    h-index

  4. Service Science

    2 publications · 83 citations

    2

    h-index

  5. International Journal of Public Administration

    IJPA · 2 publications · 417 citations

    2

    h-index

1–5