Concepedia
Statistics
Publications
46
Citations
3.7K
H-Index
28
Active since
1999
Affiliations
University of Warwick(Current)
University of Exeter
University of Cambridge
National University of Singapore
University of Salerno
Irene C. L. Ng is an author at University of Warwick specializing in business, management, and marketing.
Top concepts
BusinessManagementMarketingService DesignStrategic ManagementEngineeringBusiness StrategySystems EngineeringOperations ManagementBusiness Operations
Publications per year
1999–2021
The Internet-of-Things: Review and research directions
Irene C. L. Ng, Susan Y. L. Wakenshaw · International Journal of Research in Marketing · 2016 · 606 citations · Full text
Sensor Networks, Web Of Thing, Engineering +6
Education as Service: The Understanding of University Experience Through the Service Logic
Irene C. L. Ng, Jeannie Forbes · Journal of Marketing for HIGHER EDUCATION · 2009 · 291 citations
Customer Satisfaction, Ideological Gap, Service Logic +15
Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
Irene C. L. Ng, Roger Maull, Nick Yip · European Management Journal · 2009 · 290 citations
Outcome-based Contracts, Service Logic, Service Design +12
The Internet of Everything: Smart things and their impact on business models
David Langley, Jenny van Doorn, Irene C. L. Ng et al. · Journal of Business Research · 2020 · 275 citations · Full text
Web Of Thing, Engineering, Networked Business Models +19
Servitization and operations management: a service dominant-logic approach
Laura Smith, Roger Maull, Irene C. L. Ng · International Journal of Operations & Production Management · 2014 · 247 citations · Full text
Customer Satisfaction, Service Dominant-logic Approach, Operations Research +24
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