Service Encounter Quality is a construct in service research that denotes the evaluative assessment of the interactive experience between a customer and a service provider, distinguished by its focus on the perceived performance, emotional tone, and relational dynamics occurring during a specific service episode.
237
Publications
31.8K
Citations
463
Authors
244
Institutions
Publications per year
2017–2026
51
Parents
Publications
237
1–5 of 237
Authors
463
- GS
7
h-index
- AS
6
h-index
- MJ
5
h-index
- JM
5
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- BH
4
h-index
1–5 of 463
Institutions
244
Pennsylvania State University
State College, United States
9 h-index
15 publications
5.9K citations
Arizona State University
Tempe, United States
7 h-index
10 publications
14.4K citations
Griffith University
Brisbane, Australia
6 h-index
11 publications
714 citations
Cornell University
Ithaca, United States
6 h-index
7 publications
915 citations
Hong Kong Polytechnic University
Hong Kong, Hong Kong
6 h-index
9 publications
905 citations
Karlstad University
Karlstad, Sweden
5 h-index
5 publications
883 citations
University of Auckland
Auckland, New Zealand
5 h-index
6 publications
557 citations
Michigan State University
East Lansing, United States
5 h-index
7 publications
1.3K citations
1–8 of 244
Venues
- Journal of Services Marketing
24 publications · 1.8K citations
21
h-index
- Managing Service Quality
MSQ · 13 publications · 954 citations
13
h-index
- Journal of Service Research
JSR · 10 publications · 1.4K citations
10
h-index
- Service Industries Journal
9 publications · 1.2K citations
9
h-index
- Journal of Retailing and Consumer Services
9 publications · 311 citations
9
h-index
1–5