Mary Stanfield Tetreault

Statistics

Publications

Citations

6.3K

H-Index

Active since

1990

Affiliations

Behavioral Tech Research, Inc.(Current)

Arizona State University

George Mason University

Mary Stanfield Tetreault is an author at Behavioral Tech Research, Inc. specializing in service encounter quality, incident investigation, and service encounter satisfaction.

Publications per year

1990–1990

Publications

The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault · Journal of Marketing · 1990 · 4.2K citations

Management, Hospitality Management, Organizational Behavior +15

The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault · Journal of Marketing · 1990 · 2.1K citations

Management, Hospitality Management, Organizational Behavior +15

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