Mary Stanfield Tetreault

Author

Also Known As

Mary Stanfield Tetreault

Publications

6.2K

Citations

H-Index

Concepts

All Affiliations

Mary Stanfield Tetreault is an author at Arizona State University specializing in business, hospitality management, and customer satisfaction.

#	Concept	H-Index	Publications	Citations
1	Business	2	2	6.2K
2	Management	2	2	6.2K
3	Communication	2	2	6.2K
4	Marketing	2	2	6.2K
5	Emergency Medicine	1	1	4.2K

Mary Stanfield Tetreault

Publications

6.2K

Citations

H-Index

Page 1

	Year	Citations
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault Journal of Marketing Critical Incident TechniqueCustomer SatisfactionIncident InvestigationService RecoveryService Encounter	1990	4.2K
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault Journal of Marketing Customer ExperienceCustomer SatisfactionSatisfactory Service EncountersConsumer ResearchCommunication	1990	2K

Page 1