Lois A. Mohr

Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior

Lois A. Mohr, Deborah J. Webb, Katherine Harris · Journal of Consumer Affairs · 2001 · 2.1K citations · Full text

Socially Responsible Product, Consumer Research, Law +16

Critical Service Encounters: The Employee's Viewpoint

Mary Jo Bitner, Bernard H. Booms, Lois A. Mohr · Journal of Marketing · 1994 · 1.5K citations

Customer Experience, Customer Satisfaction, Services Management +19

The effects of corporate social responsibility and price on consumer responses

Lois A. Mohr, Deborah J. Webb · Journal of Consumer Affairs · 2005 · 1.2K citations

Economics, Consumer Decision Making, Socially Responsible Product +14

A Typology of Consumer Responses to Cause-Related Marketing: From Skeptics to Socially Concerned

Deborah J. Webb, Lois A. Mohr · Journal of Public Policy & Marketing · 1998 · 865 citations

Behavioral Decision Making, Socially Concerned, Consumer Study +20

Charitable programs and the retailer: do they mix?

Pam Scholder Ellen, Lois A. Mohr, Deborah J. Webb · Journal of Retailing · 2000 · 799 citations

Public Policy, Philanthropy, Business +3