Electronic Commerce Research and Applications · 2017 · 131 citations · 124 references
BusinessMarketingMarketing ManagementBrand ManagementConsumer BehaviorDigital MarketingBrand CommunicationBrand ExperienceBrand LoyaltyCustomer EngagementOnline Consumer BehaviorVirtual CommunitiesBrand Community EngagementBrand Community ParticipationCustomer-brand Relationships OnlineOnline Brand CommunitiesOnline Customer Engagement
124
The Commitment-Trust Theory of Relationship Marketing
Robert M. Morgan, Shelby D. Hunt · Journal of Marketing · 1994 · 17.4K citations
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