Cornell Hotel and Restaurant Administration Quarterly · 2002 · 248 citations · 19 references
ManagementHuman Resource ManagementOrganizational BehaviorEmployee RelationsCustomer SatisfactionEmployee Well-beingInternal MarketingJob SatisfactionWorkplace AttitudesWorkplace Well-beingAffective Job SatisfactionEmployee Satisfaction AnalysisExtrinsic Job SatisfactionIntrinsic Job SatisfactionJob Satisfaction AnalysisJob Satisfaction MeasurementWork Environment FitWork Satisfaction
Abstract Employees' attitudes and opinions about their colleagues and the work environment may make all the difference between workers' merely doing a good job and delivering exceptional guest service.
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